We understand that cost is a crucial consideration when choosing the right care option, our costs are based on each resident’s needs. We offer a free, personalised care assessment to determine the specific level of care required to ensure you only pay for the care your loved one truly needs. Our Registered Home Managers can guide you through the care assessment process, answer any questions you have about pricing, and help you look into potential financial assistance, if needed.

Dementia care homes typically support residents living with dementia, Alzheimer’s, or other memory loss conditions which require specialised care and support. At The Abbeyfield Living Society’s dementia care homes, we conduct a thorough assessment to understand each resident’s needs to ensure a safe and supportive home.

We offer two convenient ways to start your application journey:

1. Fill out our simple enquiry form – find your chosen home, and fill in our online enquiry form. 
2. Call your chosen home directly. Our friendly staff will gladly answer your questions and assist you with the application process.

Abbeyfield Living Society has a network of specialist dementia care homes in various locations across the UK, including New Malden, Surrey; Southampton, Hampshire; Horsted Keynes, West Sussex; and Winnersh, Berkshire. Additionally, several of our residential care homes are dementia-friendly and can support residents in the early stages of dementia, offering a person-centred approach in a supportive and welcoming home. 

All our care homes have laundry facilities. You can choose to do your own laundry or have your family take care of it for you. Please let the Care Home Manager know your preference.

Whether you can manage your own medication (self-administer) will depend on a personal assessment. Following Care Quality Commission (CQC) guidelines, we assume residents can self-administer unless a risk assessment shows otherwise. This assessment considers your ability to handle medication safely and any potential risks.

If you can self-administer, your medication must be stored in a lockable cupboard or drawer in your room. Alternatively, we can store and manage your medication for you.

Absolutely! Visitors are welcome to join you for meals. Please let the home know a few days in advance, especially if your visitor has any special dietary requirements. There will be a small charge for the meal, please check with the home for specific details.

We encourage visitor participation in activities, especially if you can help with running them! As we are a national charity have you considered volunteering with us? Find out more

While we provide hoists and slings, we can typically order any specialist equipment on your behalf from the local authority. Please check with the individual home for details, as equipment provided and the ordering process through local authorities can vary by region.

We take quality assurance seriously. Our homes undergo regular audits by internal staff which includes our staff at the home, our Regional Operations Managers and our Compliance Team. Our external regulators are the Care Quality Commission (CQC) who conduct audits and we are also audited by the local authorities. The view of our residents and families on quality of care are also very important to us with feedback gathered through quarterly resident meetings and nationally through our national Resident Panel.

You'll receive an information pack upon arrival with details on how to provide feedback. In the first instance, please speak with the Care Home Manager. We also regularly seek feedback from residents and families through quarterly meetings and nationally through our national Resident Panel. We have a clear compliments and complaints procedure, which you can request or find displayed within the home. If you're unsure about anything, just ask a member of our team - we're always happy to help!