Publications and policies

Read our Annual Report and Accounts 2024 to see our financial results for year ending 31 March 2024 and full commentary from the Board on the events that shaped them.

We aim to be an inclusive employer and disregard gender when we recruit, develop and reward our people.

Tenant Satisfaction Measures (TSMs) assess tenant satisfaction with their landlord. We collected data for TSMs, surveying residents and gathering information on complaints, anti-social behaviour, and health and safety. Our results were reported to the Regulator.

The resident survey results highlighted a high level of satisfaction with our services. We are committed to continually reviewing feedback and using it to further enhance our services and ensure our residents are happy in their homes.

Abbeyfield is committed to upholding human rights and has a zero-tolerance policy for slavery and human trafficking. We are dedicated to ensuring our operations and supply chains are free from exploitation. This policy outlines our commitment to preventing and addressing modern slavery within our business.

Abbeyfield encourages a culture of openness and honesty. Our Whistleblowing Policy provides a safe and confidential channel for staff, residents, and other stakeholders to raise concerns about any suspected wrongdoing or unethical behaviour within the organisation. 

Abbeyfield is committed to safeguarding the wellbeing of all individuals, especially adults and children. Our Safeguarding Policies provide guidance to protect vulnerable individuals from harm and ensure a safe environment for all.

Abbeyfield is committed to creating an inclusive culture where everyone is valued and respected, regardless of their background, identity, or circumstances. Our Equality, Diversity and Inclusion Policy outlines our commitment to ensuring fairness, equality, and respect for all staff, residents, and visitors.

Abbeyfield values feedback from all stakeholders, including residents, families, staff, and visitors. Our Complaints, Concerns and Compliments Policy provides a clear and accessible process for raising any concerns or compliments about our services. We are committed to listening to feedback, investigating concerns promptly and fairly, and using all feedback to continuously improve the quality of our care.

Abbeyfield is committed to minimising its environmental impact and operating in an environmentally sustainable way. Our Environmental Sustainability Policy outlines our commitment to reducing our carbon footprint, conserving resources, and promoting sustainable practices across all our operations. We strive to create a more sustainable future for our residents and the communities we serve.